NERD ON CALL SERVICES

Use one of your old call recordings

What to do:

• Identify 3 objections
• Break each into:
  • What they say
  • What they mean
  • What they fear

Then respond with:

• 1 label
• 1 calibrated question

Example:

• Say: “Too expensive”
• Mean: Not enough value
• Fear: Wasting money

Response: “It sounds like you want to be sure this is worth it. What would you need to see to feel confident moving forward?”

Goal: Understand objections instead of reacting