TERMS & CONDITIONS
Effective Date: [Date signed and payment processed]
Last Updated: August 1st 2026
These Terms & Conditions (“Terms”) govern the purchase and use of services provided by Nerd On Call Services (“NOCS,” “we,” “us,” or “our”).
By purchasing, enrolling in, or continuing to receive NOCS services, the client (“Client,” “you,” or “your”) acknowledges that they have reviewed, understood, and agreed to these Terms.
1. NOCS NETWORK
NOCS provides businesses and participants with access to a broader network of digital business education, resources, events, seminars, webinars, services, and professional support.
Access to NOCS webinars and seminars is available to all members of the NOCS network, regardless of their entry point or service level.
This includes individuals and businesses entering the NOCS network through applicable:
- Business Growth Partner services
- Growth Game Plan
- À La Carte services
- Launchpad
- Other qualifying NOCS programs or services
Access to specific webinars, seminars, events, or resources may be subject to availability, scheduling, registration requirements, or other applicable event-specific requirements.
2. BUSINESS GROWTH PARTNER
NOCS Business Growth Partner is a fully managed digital growth partnership designed to help businesses strengthen their digital presence, improve their customer journey, and support long-term business growth.
Rather than providing isolated services, NOCS combines:
- Technology
- Marketing
- Creative production
- Development
- Automation
- Strategic guidance
- Customer journey optimization
to continuously improve the Client’s digital ecosystem.
The Business Growth Partner model is intended for businesses that want an experienced team to manage their digital growth while they focus on operating their business.
The customer journey may include:
Awareness → Interest → Conversion → Response → Retention → Referral → Optimization
3. BUSINESS GROWTH PARTNER PACKAGES
NOCS offers three Business Growth Partner packages:
GROW
$4,999/month
SCALE
$7,528/month
ENTERPRISE
Starting at $8,500/month
The appropriate package is determined based on the Client’s:
- Business goals
- Digital infrastructure
- Customer journey
- Production requirements
- Technology requirements
- Automation requirements
- Marketing needs
- Growth opportunities
NOCS may recommend a package based on the Client’s current needs and may recommend a package change as the Client’s business and requirements evolve.
4. SERVICES INCLUDED IN BUSINESS GROWTH PARTNER
Every Business Growth Partner receives, subject to the applicable package scope:
- Complimentary Growth Game Plan
- Bi-weekly progress meetings
- Website and/or app support based on package
- Hosting
- SEO
- Content updates
- Social engagement
- Strategic guidance
- Performance reporting
- Customer journey optimization
- Marketing strategy
- Technology optimization
- Automation support
- Priority support
- Ownership of completed deliverables, subject to these Terms
5. GROW PARTNERSHIP
5.1 Investment
The Grow Partnership is $4,999 per month.
5.2 Purpose
Grow is designed for businesses establishing and strengthening their digital presence while addressing their highest-priority customer journey and growth opportunities.
5.3 Website or App Development
Grow includes:
- Website development and maintenance OR
- App development and maintenance
- Hosting
- SEO
- Content updates
- Ongoing digital improvements
The Client receives either website development or app development as the primary development component of the Grow Partnership.
The scope of development is determined through the Client’s Growth Game Plan.
5.4 Social Media Management
Grow includes:
- Social media management
- Up to 3 social media platforms
- Posting at a frequency of up to every other day
- Content strategy
- Community management
- Social engagement
- Stories
- Reels
- Content planning
- Content optimization
Stories and Reels are incorporated into the overall content strategy and production capacity.
5.5 Graphic Design and Photo Editing
Grow includes:
- Up to 12 graphic designs per month
- Up to 12 photo edits per month
5.6 Video Editing and Animation
Grow includes:
- Up to 2 short-form videos and/or animations per month
- Up to 1 long-form video per month
Long-form videos are limited to a maximum of 15 minutes per video.
5.7 Marketing and Growth
Grow includes strategic support related to:
- Marketing strategy
- Lead generation
- Conversion optimization
- Customer retention
- Referral strategy
- SEO
- Customer journey optimization
- Performance reporting
5.8 Technology and Automation
Grow includes Foundational Automation.
Foundational Automation focuses on identifying and addressing the highest-priority technology and automation opportunities affecting the Client’s customer journey.
This may include:
- Lead capture automation
- Foundational lead follow-up
- Customer communication workflows
- Priority retention workflows
- Re-engagement opportunities
- Referral opportunities
- CRM optimization
- Priority technology integrations
- Customer journey improvements
Automation priorities are determined through the Client’s Growth Game Plan.
6. SCALE PARTNERSHIP
6.1 Investment
The Scale Partnership is $7,528 per month.
6.2 Purpose
Scale is designed for growing businesses requiring increased creative production, ongoing development, and greater integration between their digital systems.
6.3 Website and App Development
Scale includes:
- Website development and maintenance
- App development and maintenance
- Hosting
- SEO
- Content updates
- Ongoing digital development
- Digital optimization
Unlike Grow, Scale includes both website and app development and maintenance.
6.4 Social Media Management
Scale includes:
- Social media management
- Up to 3 social media platforms
- Posting at a frequency of up to daily
- Content strategy
- Community management
- Social engagement
- Stories
- Reels
- Content planning
- Content optimization
6.5 Graphic Design and Photo Editing
Scale includes:
- Up to 26 graphic designs per month
- Up to 26 photo edits per month
6.6 Video Editing and Animation
Scale includes:
- Up to 4 short-form videos and/or animations per month
- Up to 2 long-form videos per month
Long-form videos are limited to a maximum of 15 minutes per video.
6.7 Marketing and Growth
Scale includes expanded support related to:
- Marketing strategy
- Lead generation
- Conversion optimization
- Customer retention
- Referral strategy
- SEO
- Customer journey optimization
- Performance reporting
- Digital growth optimization
6.8 Technology and Automation
Scale includes Multi-Stage Automation.
Multi-Stage Automation focuses on connecting multiple stages of the Client’s customer journey through technology, marketing, CRM, communication, and automated workflows.
This may include:
- Lead capture
- Multi-step lead follow-up
- Customer communication workflows
- CRM workflows
- Retention campaigns
- Re-engagement workflows
- Referral workflows
- Multiple technology integrations
- Conversion-focused workflows
- Customer journey automation
7. ENTERPRISE PARTNERSHIP
7.1 Investment
The Enterprise Partnership begins at $8,500 per month.
7.2 Purpose
Enterprise is designed for organizations requiring a customized digital growth department, expanded production capacity, advanced technology, strategic consulting, and tailored growth solutions.
7.3 Development
Enterprise may include:
- Customized website development
- Customized app development
- Advanced development
- Website and app maintenance
- Custom integrations
- Technology optimization
- Customized digital infrastructure
7.4 Social Media Management
Enterprise may include:
- Multiple social media platforms
- Multiple posts per day
- Advanced content strategy
- Community management
- Stories
- Reels
- Expanded social engagement
- High-volume content production
- Customized social media strategy
7.5 Creative Production
Enterprise provides customized creative production capacity, which may include:
- Graphic design
- Photo editing
- Short-form video
- Long-form video
- Animation
- Social media creative
- Campaign creative
- Other agreed creative production
Enterprise is not subject to the standard monthly production limits established for Grow and Scale.
Production capacity is determined according to the Client’s requirements and agreed scope.
Long-form videos are generally limited to a maximum of 15 minutes per video unless otherwise agreed upon in writing.
7.6 Marketing and Growth
Enterprise may include advanced:
- Marketing strategy
- Lead generation
- Conversion optimization
- Customer retention strategy
- Referral strategy
- SEO
- Customer journey optimization
- Analytics
- Performance optimization
- Strategic consulting
- Campaign development
7.7 Technology and Automation
Enterprise includes Advanced / Customized Automation.
This level is designed for organizations requiring complex, integrated, or customized customer journey systems.
This may include:
- Advanced CRM workflows
- Complex lead management systems
- Multi-stage customer journeys
- Advanced lead follow-up
- Customer communication systems
- Retention and re-engagement systems
- Referral systems
- Advanced integrations
- Cross-platform automation
- Custom technology workflows
- Department-level business process automation
- Customer journey orchestration
Enterprise technology and automation capacity is customized according to the organization’s needs.
8. SOCIAL MEDIA CONTENT PRODUCTION
NOCS creates social media content from scratch as part of Business Growth Partner services.
Social media production may include:
- Written content
- Graphic content
- Edited photography
- Short-form video
- Reels
- Stories
- Animations
- Other creative assets
The posting frequency stated for each package represents the maximum planned cadence.
Posting frequency may be adjusted based on:
- Content strategy
- Client approvals
- Business circumstances
- Holidays
- Campaign requirements
- Available content
- Strategic priorities
9. CREATIVE PRODUCTION LIMITS
Monthly production limits establish the standard production capacity available within each partnership.
Grow
- 12 graphic designs/month maximum
- 12 photo edits/month maximum
- 2 short-form videos and/or animations/month maximum
- 1 long-form video/month maximum
Scale
- 26 graphic designs/month maximum
- 26 photo edits/month maximum
- 4 short-form videos and/or animations/month maximum
- 2 long-form videos/month maximum
Enterprise
Enterprise creative production capacity is customized and is not subject to the standard Grow or Scale limits.
10. NO ROLLOVER OF UNUSED PRODUCTION
Unused monthly production capacity does not roll over into future billing cycles.
For example, if a Grow Client uses 8 of the available 12 graphic designs during a billing cycle, the remaining 4 designs do not carry into the next billing cycle.
Production capacity resets with each new billing cycle.
11. REVISIONS
Revisions are handled within the applicable package’s production capacity.
Revision requests count toward the applicable production capacity and may be prioritized according to:
- Strategic importance
- Production schedule
- Client deadlines
- Current projects
- Customer journey priorities
- Package capacity
12. CLIENT APPROVAL WINDOW
Clients have 7 days to review and approve content, creative work, website materials, marketing materials, or other deliverables requiring Client approval.
Failure to provide approval or feedback within the 7-day approval window may affect production timelines and scheduled deliverables.
NOCS may proceed with other work or reprioritize production while awaiting Client approval.
13. WEBSITE AND APP DEVELOPMENT SCOPE
The scope of website and app development is determined through the Client’s Growth Game Plan and agreed implementation priorities.
Development is prioritized based on:
- Business objectives
- Customer journey opportunities
- Technology requirements
- Complexity
- Strategic priority
- Package capacity
Custom development requirements outside the agreed package scope may require additional fees.
14. HOSTING, DOMAINS, AND NOCS-MANAGED PLATFORMS
NOCS may host, maintain, manage, or administer Client websites, applications, domains, accounts, integrations, digital files, and other technology infrastructure as part of the Client’s services.
Applicable hosting is included within Business Growth Partner packages.
NOCS may manage certain digital assets on the Client’s behalf for purposes of providing services.
15. PLATFORM TRANSFER & MAINTENANCE FEE
If a Client leaves NOCS and requests the transfer, migration, release, or transition of their digital assets from NOCS-managed platforms, a $600 Platform Transfer & Maintenance Fee applies.
The $600 fee serves as a final maintenance, preparation, administrative, and technical transition fee associated with moving the Client’s digital ecosystem away from NOCS-managed platforms.
The fee may cover work required to:
- Prepare files for transfer
- Prepare websites for migration
- Transfer website assets
- Transfer app assets
- Transfer applicable accounts
- Transfer applicable digital platforms
- Transfer applicable integrations
- Prepare applicable credentials or access information
- Remove NOCS-managed infrastructure where appropriate
- Coordinate migration
- Complete final maintenance
- Prepare the Client’s digital assets for transition
The $600 fee applies to the overall platform transfer and departure process and is not limited to domain transfer.
The $600 Platform Transfer & Maintenance Fee is separate from third-party migration, registration, hosting, software, platform, or other external fees.
16. DEPARTURE AND TRANSFER WINDOW
Upon cancellation or departure from NOCS, the Client has 30 days to request and initiate the transfer of their applicable digital assets from NOCS-managed platforms.
If the Client does not initiate the transfer process within the applicable 30-day period, NOCS may delete or discontinue storage of applicable Client data and assets after the expiration of the retention period described below.
The Client is responsible for ensuring that all desired assets are transferred before the applicable deletion period.
17. TRANSFER PROCESSING TIME
Once the Client has:
- Properly requested the transfer,
- Resolved outstanding balances, and
- Paid the applicable $600 Platform Transfer & Maintenance Fee,
NOCS will begin the applicable transfer process.
NOCS allows up to 45 days to complete the transfer process.
The 45-day timeframe may vary depending on:
- Complexity
- Number of platforms
- Third-party systems
- Platform restrictions
- Client responsiveness
- Technical requirements
- Required migrations
- External service providers
18. DATA RETENTION AFTER DEPARTURE
NOCS retains applicable Client data and project information for 30 days following the Client’s departure, subject to applicable law and any separate written agreement.
After the applicable 30-day retention period, NOCS may permanently delete applicable Client data, files, backups, credentials, project materials, and other stored information.
Clients are responsible for requesting and completing the transfer of their desired assets within the applicable 30-day period.
NOCS is not responsible for recovering information after the applicable retention period has expired.
19. MARKETING AND ADVERTISING
Business Growth Partner may include:
- Marketing strategy
- Campaign development
- SEO
- Social media management
- Content strategy
- Lead generation strategy
- Conversion optimization
- Retention strategy
- Referral strategy
- Marketing automation
Advertising spend is not included in Business Growth Partner pricing.
Advertising budgets paid to third-party platforms are the responsibility of the Client unless otherwise agreed in writing.
20. TECHNOLOGY AND AUTOMATION
NOCS uses technology and automation to strengthen the customer journey and improve:
- Lead generation
- Lead response rates
- Conversion
- Customer communication
- Customer retention
- Customer re-engagement
- Referrals
- Internal workflows
- Digital customer experiences
Automation capacity is structured as follows:
| Package | Automation Capacity |
|---|---|
| Grow | Foundational Automation — addresses the highest-priority customer journey bottlenecks |
| Scale | Multi-Stage Automation — connects multiple stages of the customer journey |
| Enterprise | Advanced / Customized Automation — creates complex, integrated, customized systems |
Automation does not guarantee a specific number of leads, customers, sales, referrals, revenue, or other business outcomes.
21. CUSTOMER JOURNEY OPTIMIZATION
NOCS intentionally designs and strengthens the Client’s customer journey to improve:
- Leads
- Response rates
- Conversion
- Customer retention
- Referrals
- Customer experience
The customer journey may include:
Awareness → Interest → Conversion → Response → Retention → Referral → Optimization
NOCS may recommend changes to:
- Websites
- Apps
- Social media
- Creative assets
- Marketing
- Technology
- Automation
- CRM systems
- Communication systems
- Other digital touchpoints
22. PRIORITY SUPPORT
All Business Growth Partner Clients receive priority support.
NOCS targets a 24–48 hour response time for partner inquiries and support requests.
The 24–48 hour response time refers to the time in which NOCS will respond to the request.
It does not guarantee that the requested work will be completed within 24–48 hours.
Completion timelines may depend on:
- Scope
- Complexity
- Client approvals
- Third-party systems
- Development requirements
- Content availability
- Project priorities
- Other active initiatives
23. BI-WEEKLY PROGRESS MEETINGS
Business Growth Partner Clients receive bi-weekly progress meetings.
Meetings may be used to:
- Review progress
- Review performance
- Discuss active initiatives
- Evaluate customer journey improvements
- Identify growth opportunities
- Prioritize upcoming work
- Review marketing performance
- Review creative production
- Discuss technology and automation
- Adjust strategic priorities
24. BILLING
Business Growth Partner services are billed on a recurring monthly basis.
The Client’s recurring billing begins on the date the Client signs up for the Business Growth Partner service.
The monthly billing cycle corresponds to the original service start date unless otherwise agreed in writing.
25. MONTH-TO-MONTH SERVICE
Business Growth Partner services are provided on a month-to-month basis.
There is no long-term contract or minimum-term commitment required.
Clients may cancel their partnership at any time before their next billing cycle.
26. 12-MONTH PRICE GUARANTEE
Business Growth Partner Clients receive a 12-month price guarantee at the agreed monthly partnership rate.
The guaranteed rate applies for the first 12 months of the applicable partnership unless otherwise agreed in writing.
27. CANCELLATION
Clients may cancel Business Growth Partner services at any time before their next billing cycle.
Cancellation requests must be submitted through the designated NOCS cancellation process or an approved NOCS communication channel.
Cancellation becomes effective for the upcoming billing cycle.
Cancellation does not result in a prorated refund or credit for the current billing period.
28. NO PRORATIONS
NOCS does not provide prorated refunds or credits for:
- Partial-month service
- Early cancellation
- Reduced service usage
- Unused production capacity
- Missed meetings
- Client inactivity
- Delayed approvals
- Other partial-month circumstances
29. PAYMENT GRACE PERIOD
Clients receive a 7-day grace period to resolve a failed or overdue payment.
If the outstanding balance remains unpaid after the 7-day grace period:
- A $100 late fee will be assessed.
- NOCS services will automatically be paused.
30. LATE FEE
A $100 late fee will be charged when a payment remains unresolved after the applicable 7-day grace period.
The late fee is in addition to the outstanding service balance.
31. AUTOMATIC SERVICE PAUSE
If an account remains unpaid after the 7-day grace period, NOCS may automatically pause services.
A service pause may include suspension of:
- Content production
- Social media publishing
- Website development
- App development
- Automation work
- Technology work
- Progress meetings
- Other active services
The Client’s monthly billing arrangement remains active unless the Client properly cancels the partnership.
No prorated credit or refund will be provided for services unavailable during a payment-related service pause.
Services may resume once the outstanding balance and applicable fees have been resolved.
32. REFUNDS — BUSINESS GROWTH PARTNER
A Client may request consideration for a refund during the first 14 days following the start of the Business Growth Partner relationship.
Refund requests must be submitted in writing.
Refunds are not automatically guaranteed and are subject to review by NOCS.
NOCS may consider:
- Services already performed
- Work already completed
- Deliverables already provided
- Development completed
- Creative production completed
- Third-party costs
- Other applicable expenses
After the first 14 days, Business Growth Partner payments are generally non-refundable, subject to applicable law.
33. ACTIVE PROJECTS UPON CANCELLATION
If a Client cancels while an active website, app, creative, development, marketing, automation, or other project is in progress, NOCS will take the active project to completion according to the scope that was active at the time of cancellation, subject to the Client’s account being in good financial standing.
After cancellation:
- No new projects will be initiated under the partnership.
- Existing active projects will be completed according to their active scope.
- Additional revisions will not be included after cancellation.
- New work outside the active project scope may require separate payment.
34. REVISIONS AFTER CANCELLATION
Once cancellation becomes effective, revisions to completed or delivered work are not included.
Additional revisions, changes, modifications, or new work requested after cancellation may be treated as a separate paid service.
35. CLIENT ONBOARDING REQUIREMENTS
Clients are responsible for providing required information, access, materials, credentials, approvals, and other resources necessary for NOCS to provide services.
Required onboarding information and access must be provided within the first 14 days of the partnership.
This may include:
- Website access
- Hosting access
- Domain access
- Social media access
- Business account access
- Brand assets
- Logos
- Photos
- Videos
- Marketing information
- Customer information
- Technology credentials
- CRM access
- Other required information
Failure to provide required information or access may delay implementation and service delivery.
36. CLIENT APPROVALS AND DELAYS
Clients have a 7-day approval window for materials requiring Client approval.
Delays caused by:
- Late approvals
- Missing information
- Missing access
- Delayed feedback
- Unavailable Client personnel
- Changes in Client direction
may affect production and completion timelines.
NOCS is not responsible for delays caused by Client-controlled dependencies.
37. OWNERSHIP OF COMPLETED DELIVERABLES
The Client receives ownership of completed deliverables produced as part of NOCS services once all outstanding balances owed to NOCS have been resolved.
Until all outstanding balances are resolved, ownership and/or control of completed deliverables remains with NOCS to the extent permitted by applicable law and the applicable agreement.
38. OWNERSHIP UPON DEPARTURE
After:
- All outstanding balances are resolved,
- Applicable transfer fees are paid, and
- The Client completes the applicable departure process,
ownership of applicable completed deliverables will transfer to the Client in accordance with these Terms.
The $600 Platform Transfer & Maintenance Fee applies when the Client requests transfer or migration from NOCS-managed platforms.
Third-party assets remain subject to their respective licenses and terms.
39. THIRD-PARTY SOFTWARE AND TECHNOLOGY
Standard third-party software, plugins, platforms, and technology required for standard service delivery may be included within the applicable NOCS package.
Custom, specialized, premium, enterprise-level, or extraordinary technology may require additional fees.
NOCS will communicate applicable custom costs before implementation whenever reasonably possible.
Third-party platforms remain subject to their own:
- Terms
- Policies
- Pricing
- Availability
- Technical restrictions
40. THIRD-PARTY COSTS
Third-party costs may include:
- Advertising spend
- Specialized software
- Premium plugins
- Domain registration or renewal
- Third-party subscriptions
- App store fees
- Specialized APIs
- Stock media
- Licensed assets
- Specialized integrations
- Custom technology
- Other external platform costs
Standard costs included within the applicable NOCS package will be covered according to the applicable package scope.
Custom or extraordinary third-party costs may require additional payment.
41. CHARGEBACKS AND PAYMENT DISPUTES
Clients agree to contact NOCS directly regarding billing concerns, payment issues, refund requests, or service disputes before initiating a payment chargeback whenever reasonably possible.
A chargeback initiated against NOCS without first following the applicable NOCS dispute or refund process may result in immediate review of the Client’s account.
A Client who initiates an unauthorized or improper chargeback may be banned from the NOCS network in all capacities, subject to applicable law.
A network ban may affect access to:
- NOCS services
- Business Growth Partner
- À La Carte services
- Launchpad
- NOCS webinars
- NOCS seminars
- NOCS events
- NOCS network resources
- Other NOCS programs
Any outstanding financial obligations remain subject to applicable agreements and applicable law.
42. NOCS NETWORK ACCESS
NOCS webinars and seminars are available to members of the NOCS network regardless of their entry-level service or program.
Participation in webinars and seminars may be subject to:
- Event schedules
- Registration requirements
- Capacity
- Availability
- Event-specific requirements
Network access does not automatically guarantee participation in every individual event.
43. NO GUARANTEE OF SPECIFIC BUSINESS RESULTS
NOCS provides:
- Strategy
- Development
- Technology
- Marketing
- Creative production
- Automation
- Optimization
- Customer journey strategy
- Related support
designed to support business growth.
NOCS does not guarantee a specific number of:
- Leads
- Sales
- Customers
- Revenue
- Conversions
- Referrals
- Website visitors
- Social media followers
- Engagement
- Advertising results
- Response rates
- Retention rates
Business outcomes may be affected by factors outside NOCS’s control, including:
- Market conditions
- Competition
- Pricing
- Client operations
- Sales processes
- Customer demand
- Industry conditions
- Advertising spend
- Economic conditions
- Client participation
- Other business variables
The NOCS Business Growth Partner model is intended to support measurable improvements such as stronger branding, qualified leads, better customer experiences, higher conversion, retention, revenue growth, and long-term digital optimization.
44. PACKAGE CAPACITY AND PRIORITIZATION
NOCS packages combine defined production capacity with strategic prioritization.
The inclusion of a service within a package does not mean every service will be performed simultaneously.
NOCS may prioritize work based on:
- Growth Game Plan Session
- Business objectives
- Customer journey
- Growth opportunities
- Production schedule
- Strategic priorities
- Technology requirements
The purpose of prioritization is to focus NOCS resources on initiatives that provide meaningful strategic value.
45. PACKAGE CHANGES AND UPGRADES
Clients may request a package change as their business needs evolve.
Clients may move from:
Grow → Scale → Enterprise
when additional development, creative, marketing, technology, automation, or customer journey capacity is needed.
NOCS may also recommend a package change when the Client’s business growth creates requirements beyond the current package.
Package changes are subject to the applicable pricing and service terms.
46. ENTERPRISE CUSTOMIZATION
Enterprise begins at $8,500 per month.
The final Enterprise investment may exceed $8,500 per month depending on:
- Development requirements
- Creative production requirements
- Social media volume
- Marketing requirements
- Technology complexity
- Automation requirements
- Integration requirements
- Strategic consulting requirements
- Production capacity
- Custom initiatives
- Other organizational requirements
Enterprise scope and pricing will be established based on the Client’s needs.
47. À LA CARTE SERVICES
À La Carte services are available for Clients who need one or more specific services rather than an ongoing fully managed partnership.
À La Carte services may include:
- Website development
- App development
- Social media management
- Graphic design
- Photo editing
- Video editing
- Animation
- Other NOCS services
The applicable scope, price, timeline, payment terms, and service conditions will be communicated at the time of purchase.
48. LAUNCHPAD
Launchpad is NOCS’s guided implementation experience designed for business owners who want to build their digital infrastructure alongside experienced professionals.
Launchpad is a three-day intensive implementation experience that includes live coaching, professional feedback, real-time troubleshooting, guided implementation, and best-practice recommendations.
Launchpad participants leave with completed deliverables and ownership of their completed assets.
Launchpad is distinct from Business Growth Partner because Launchpad emphasizes guided implementation and client participation rather than fully outsourced ongoing management.
49. À LA CARTE AND LAUNCHPAD REFUND POLICY
Refund requests for À La Carte services and Launchpad must be submitted within 14 days.
Once a refund has been approved, processing may take 45–90 days.
NOCS operates internationally, and the time required for funds to be received may vary depending on the Client’s bank or financial institution.
The 45–90-day timeframe refers to the processing period and does not guarantee the exact date on which a financial institution will make funds available.
50. CLIENT RESPONSIBILITIES
The Client agrees to:
- Provide accurate business information.
- Provide required account access.
- Provide necessary materials and assets.
- Provide approvals within applicable timelines.
- Maintain accurate billing information.
- Make payments when due.
- Participate in required strategic meetings.
- Provide timely feedback.
- Maintain ownership or appropriate licensing rights for materials provided to NOCS.
- Communicate changes to business goals or priorities that may affect ongoing services.
51. CONFIDENTIALITY
NOCS and the Client agree to maintain the confidentiality of non-public business, technical, financial, operational, customer, and other confidential information disclosed during the relationship, subject to applicable law and any separate confidentiality agreement.
52. INTELLECTUAL PROPERTY
Each party retains ownership of intellectual property they owned before entering into the relationship.
Client-provided materials remain the property of the Client or their respective owners.
NOCS-created deliverables are subject to the ownership provisions described in these Terms and any applicable service agreement.
Third-party materials remain subject to their respective licenses and terms.
53. LIMITATION OF LIABILITY
NOCS provides services using reasonable professional efforts but cannot control all factors affecting a Client’s business performance.
To the maximum extent permitted by applicable law, NOCS will not be liable for indirect, incidental, special, consequential, or business losses arising from circumstances outside NOCS’s reasonable control.
Any limitations of liability are subject to applicable law and the final executed service agreement.
54. FORCE MAJEURE
NOCS will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:
- Natural disasters
- Government actions
- Internet outages
- Platform outages
- Third-party service failures
- Cybersecurity incidents
- Power outages
- Labor disruptions
- Acts of war
- Other events beyond reasonable control
55. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict-of-law principles, to the extent permitted by applicable law.
56. SEVERABILITY
If any provision of these Terms is determined to be invalid, unenforceable, or unlawful, the remaining provisions will remain in effect to the extent permitted by applicable law.
57. ENTIRE AGREEMENT
These Terms, together with any applicable proposal, Growth Game Plan, service agreement, scope of work, invoice, or other written agreement between NOCS and the Client, constitute the agreement governing the applicable services.
If there is a conflict between these Terms and a separately executed written agreement, the terms of the separately executed agreement will control to the extent expressly stated.
58. ACCEPTANCE OF TERMS
By signing up for, purchasing, or continuing to use NOCS services, the Client acknowledges that they have:
- Read these Terms & Conditions.
- Had an opportunity to ask questions regarding the services.
- Reviewed the applicable package and pricing.
- Reviewed the applicable production limits.
- Reviewed the billing and cancellation terms.
- Reviewed the refund policy.
- Reviewed the ownership provisions.
- Reviewed the platform transfer policy.
- Reviewed the NOCS Network policies.
- Agreed to comply with these Terms.
NOCS BUSINESS GROWTH PARTNER — QUICK REFERENCE
| GROW | SCALE | ENTERPRISE | |
|---|---|---|---|
| Investment | $4,999/mo | $7,528/mo | $8,500+/mo |
| Development | Website OR App | Website AND App | Customized |
| Social Platforms | Up to 3 | Up to 3 | Expanded / Custom |
| Posting Frequency | Up to every other day | Up to daily | Multiple times/day |
| Graphic Design | 12/month max | 26/month max | Custom / No Standard Cap |
| Photo Editing | 12/month max | 26/month max | Custom / No Standard Cap |
| Short Video / Animation | 2/month max | 4/month max | Custom / No Standard Cap |
| Long-Form Video | 1/month | 2/month | Custom / No Standard Cap |
| Long-Form Length | Up to 15 min | Up to 15 min | Up to 15 min unless customized |
| Automation | Foundational | Multi-Stage | Advanced / Custom |
| Customer Journey | Priority Gaps | Multiple Stages | Comprehensive |
| Progress Meetings | Bi-Weekly | Bi-Weekly | Bi-Weekly |
| Priority Support | ✓ | ✓ | ✓ |
| Response Target | 24–48 hours | 24–48 hours | 24–48 hours |
| Billing | Monthly | Monthly | Monthly |
| Contract | No Contract | No Contract | No Contract |
| Cancellation | Before next billing cycle | Before next billing cycle | Before next billing cycle |
| Price Guarantee | 12 Months | 12 Months | 12 Months |
| Proration | None | None | None |
| Unused Production | No Rollover | No Rollover | Custom |
| Ad Spend | Not Included | Not Included | Not Included |
NOCS NETWORK BENEFIT
Regardless of how a client enters the NOCS network, members have access to NOCS webinars and seminars.
The purpose of these educational opportunities is to help businesses continue learning, adapting, and improving their digital infrastructure and growth strategies.
This is separate from the scope of individual paid services and does not replace any services included in a Client’s selected package.