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Tactical Empathy Deep Dive

Name
No – Show Date and Time

Watch: https://www.youtube.com/watch?v=q6lV87bZUfE

What to do:

  • Identify 5 emotions from an old call
  • Write 10 labels
  • Narrow down to your best 3

Labeling Examples:

  • It seems like timing is a big concern
  • It sounds like trust might be an issue
  • It seems like you’ve had a bad experience before

Goal: Learn to identify and verbalize emotions

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