NOCS DIY Customer Journey Diagnostic + Game Plan

You’re putting money and effort into your business. So where are the customers?

You’re posting. You’re running ads. You’re improving your website. You’re following up with leads.

You’re doing what you’re supposed to do—but the results still aren’t matching the effort.

So naturally, you think you need more.

More traffic. More content. More ads. More leads. Another website update.

But what if getting more people isn’t actually the problem?

More traffic won’t fix a broken customer journey.

Every customer moves through a journey with your business:

Find You → Trust You → Choose You → Stay With You → Recommend You

If one part of that journey doesn’t connect, customers can start dropping off.

You could be getting traffic but losing people before they contact you.

You could be generating leads but losing them before they buy.

You could be gaining customers but never getting the second purchase.

You could have happy customers who simply aren’t referring anyone else.

That means spending more money getting people through the door may only send more people into the same leak.

Diagnose before you spend.

Instead of guessing what to change next, the NOCS DIY Customer Journey Diagnostic + Game Plan helps you find the leak first.

You’ll examine your business through all five stages of the customer journey to uncover:

Where customers are dropping off → Why it’s happening → What it’s affecting → What you can do about it → What to prioritize first

Then you’ll connect what you discover to three areas that directly influence the health of your business:

Your Business Plan. Your Brand. Your Cash Flow.

The goal isn’t another list of marketing ideas.

It’s understanding what actually deserves your attention.

Here’s something we think more marketing companies should tell business owners:

You may not need more marketing.

You may not need to increase your ad budget.

You may not need another website.

You may not need another month of social media content.

And you may not need to hire NOCS to implement anything yet.

Sometimes, the smartest thing you can do is understand what’s actually broken before spending more money trying to fix it.

That’s why we made this diagnostic DIY.

Find the leak. Fix the flow. Grow a stronger business.

Once you understand where customers are getting stuck, your next decision becomes much clearer.

Instead of asking:

“What should I spend money on next?”

You can ask:

“What actually needs to be fixed first?”

And you’ll have a game plan for what to do next.

What You’ll Get

The NOCS DIY Customer Journey Diagnostic + Game Plan walks you through your entire customer journey, one stage at a time.

You’ll evaluate:

FIND YOU
Can the right customers actually discover your business?

TRUST YOU
Does what they see give them enough confidence to keep moving forward?

CHOOSE YOU
Are you making it easy and compelling for prospects to become customers?

STAY WITH YOU
What happens after someone buys from you?

RECOMMEND YOU
Are your satisfied customers becoming advocates for your business?

You’ll complete 50 diagnostic questions, score all five stages, identify your strongest and weakest areas, uncover your primary customer leak, connect those findings to your business, and determine what deserves attention first.

Then you’ll turn your diagnosis into a practical 90-Day Game Plan.

Your DIY Diagnostic Includes

✓ 100-Point Customer Journey Assessment
✓ 50 Guided Diagnostic Questions
✓ Five-Stage Customer Journey Diagnosis
✓ Customer Leak Identification
✓ Business Plan, Brand & Cash Flow Impact Analysis
✓ DIY Remedies & Action Steps
✓ 90-Day Game Plan
✓ Consultation Preparation Worksheet
✓ Virtual NOCS Consultant Review Included

You Don’t Have to Figure Everything Out Alone.

Once you’ve completed your diagnostic, you’ll have the opportunity to meet virtually with an NOCS Consultant.

Bring your completed results, questions, sticking points and priorities.

Your consultant will help you make sense of what you discovered, discuss the areas that deserve your attention, answer questions about your game plan, and explore your next steps.

The diagnosis stays in your hands.

We help you understand what you found.

Your 90-Day Game Plan

Your diagnostic doesn’t end with identifying the problem.

You’ll organize your next steps into three phases:

Days 1–30 — STOP THE LEAK
Address the most important problem first.

Days 31–60 — CONNECT THE JOURNEY
Strengthen the connections between your customer journey stages.

Days 61–90 — OPTIMIZE + GROW
Review what’s working, improve the experience and determine what comes next.

Your Investment

Get the complete NOCS DIY Customer Journey Diagnostic + Game Plan plus your included virtual NOCS Consultant review for:

$197 One-Time

No subscription. No recurring fees. Current promotional pricing, when available, is reflected above.

No requirement to purchase additional NOCS services.

Your diagnostic and game plan are yours to keep and use forever.

Before You Spend More Trying to Get Customers, Find Out Where You’re Losing Them.

Your digital diagnostic gives you the tools to stop guessing and start making decisions based on what’s actually happening throughout your customer journey.

FIND THE LEAK →

Consultation availability is limited based on NOCS Consultant capacity. Complete your diagnostic before scheduling your included consultation.

Included Bonuses

BONUS #1 — NOCS Consultant Review

Complete your diagnostic and meet virtually with an NOCS Consultant to discuss your findings, questions and priorities.

BONUS #2 — 90-Day Game Plan

Turn what you discover into a structured plan built around stopping the leak, connecting the journey and optimizing what works.

BONUS #3 — DIY Remedy Framework

Move beyond simply identifying the problem. Work through the symptom, diagnosis, cause, remedy and next action so you can begin addressing customer journey weaknesses yourself.

Our Clarity Commitment

Complete the diagnostic before your consultation.

If you finish it and still aren’t sure what your results mean, bring them to your included NOCS consultation.

We’ll help you make sense of what you found and identify the areas that deserve your attention first.

Because the purpose of this diagnostic isn’t to promise overnight growth.

It’s to help you make better-informed decisions about where your time, attention and money should go next.

How Much Longer Do You Want to Keep Guessing?

Before another ad campaign.

Before another website redesign.

Before another month of content.

Before increasing your marketing budget.

Before paying for more leads.

Find out what’s actually happening first.

More traffic won’t fix a broken journey.

Diagnose first. Then decide what deserves your money.

Choose the Path That Fits You

I WANT TO DIAGNOSE IT MYSELF

NOCS DIY Customer Journey Diagnostic + Game Plan

You complete the diagnosis, identify the problems and build your game plan. Then meet virtually with an NOCS Consultant to help you understand your findings and next steps.

START MY DIY DIAGNOSTIC →

I WANT NOCS TO DIAGNOSE IT FOR ME

NOCS Growth Game Plan Session

Want NOCS to take the lead instead? Our Growth Game Plan is designed for business owners who want NOCS to professionally evaluate their customer journey, identify opportunities and develop the recommended roadmap.

BOOK MY GROWTH GAME PLAN SESSION →

NOCS — Business Growth Partner

If It Doesn’t Connect, It Doesn’t Convert.

Business Growth Resource

DIY Customer Journey Diagnostic + Game Plan